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• Creation & Processing Time (Custom Pieces): Once you’ve chosen and finalized your design from the 3-5 options we provide, we take 3-4 days to craft your personalized string art piece and prepare it for shipping.

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• Signature Pieces: Our ready-to-purchase Signature Pieces are shipped within 24 hours of your order, so you can enjoy your new artwork as quickly as possible.

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• Express Shipping: We use express shipping services to ensure the quickest and safest delivery of your art pieces. While delivery times may vary depending on your location and other external factors, we aim to get your artwork to you as swiftly as possible.

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• Local Delivery (GTA Area): For customers within a 200km radius of the Greater Toronto Area (GTA), we offer personal delivery to your doorstep. Expect your custom piece to arrive within approximately 5 days from the time of finalizing your design.​​​

• Satisfaction Guarantee: We take pride in the quality and craftsmanship of our string art pieces. If you’re not completely satisfied with your purchase, please reach out to us within 14 days of receiving your order. We’ll work closely with you to resolve any concerns.

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• Custom Art Policy: Due to the personalized nature of custom string art pieces, we are unable to offer returns or refunds unless the product arrives damaged or there is a significant issue with the order. In such cases, please contact us immediately, and we’ll make it right.